FAQ
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link inside. You can also track your order directly on our order tracking page anytime.
What is your return policy?
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect. In those cases, we will cover the return shipping costs.
Once we receive your return, please allow up to 14 days for your refund to be processed and credited back to your original payment method.
You can read our full return policy here: https://qorefix.com/refund_returns/
My order arrived damaged. What do I do?
Please contact us within 7 days of receiving your order. Email us at info@qorefix.com with:
- Your order number
- Clear photos of the damage
- A short description of the issue
We will make it right as quickly as possible.
Do you ship to the U.S.?
Yes. We currently deliver to the U.S. only.
- Processing time: 1 to 3 business days (Monday through Friday)
- Shipping time: 6 to 10 business days (Monday through Friday)
- Total estimated delivery: 7 to 13 business days from the date of purchase
Full details can be found in our shipping policy here: https://qorefix.com/shipping-policy/
During busy sale periods we may experience a higher volume of orders. We appreciate your patience and are doing everything we can to get your order to you as quickly as possible.
What payment methods do you accept?
We accept all major credit and debit cards. All transactions are processed through secure checkout.
Can I cancel my order?
You may cancel your order within 30 minutes of placing it. After this window, your order moves into processing and can no longer be cancelled. You are still welcome to return the item once it arrives, following our standard return process.
Do you have any further questions?
Our customer service team is happy to help.
- Contact form: https://qorefix.com/contact-us/
- Email: info@qorefix.com
Customer Support
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday and Sunday: Closed
- Time Zone: Eastern Standard Time (EST)
- Response Time: We respond within 36h max.