Refund and Returns Policy
Last Updated: Mar 10, 2026
At QOREFIX, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we offer a clear and straightforward return and refund process in accordance with U.S. consumer standards.
1. Return Window
Returns are accepted within 30 days of delivery.
Items must be unused, in their original condition, and include all original packaging, tags, and accessories.
Our customer support team is available to assist you throughout the return process.
No restocking fees are charged.
2. Return Shipping Costs
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, return shipping is free of charge. QOREFIX will cover all associated return costs.
Change of Mind
If you wish to return an item due to a change of mind, wrong size, color, or model:
You are responsible for the return shipping cost.
Original shipping fees paid at checkout are non-refundable.
3. How to Return
Step 1: Contact Us
Email info@qorefix.com with your order number and reason for return.
Step 2: Repack the Item
Securely package the item in its original packaging, including all accessories and documents.
Step 3: Ship the Return
Follow the instructions provided in your return authorization email. You may use the recommended carrier or your preferred shipping service.
4. Return Address & Authorization
To ensure secure and accurate processing, all returns must be authorized before being sent.
QOREFIX does not display a public return address.
Once your return request is approved, the official return address and instructions will be provided via email.
Do not send items back without receiving return confirmation and authorization instructions.
Returns sent without prior authorization or to an unapproved address may be refused, delayed, or returned to the sender, and refunds may not be processed.
5. Refunds
Once your return is received, it will be inspected to ensure it meets eligibility requirements.
Approved refunds are issued to the original payment method within 7 business days.
Refund processing times may vary depending on your bank or payment provider.
6. Exchanges
If you need a different item, size, color, or model, please contact us at info@qorefix.com.
We will assist in arranging a U.S.-based exchange whenever available.
7. Non-Returnable Items
For hygiene, safety, or customization reasons, certain items may be non-returnable.
Such products will be clearly marked as non-returnable on their product pages.
8. Questions & Support
For additional details, please visit our FAQ page or contact our customer service team directly.
9. Contact Information
- Website Name: https://qorefix.com
- Company Name: Coldre Holsters LLC
- Address: 4755 Belcrest Way, Cumming, GA 30040
- Email: info@qorefix.com
- Phone: +1 943 206 3171
- Business Number: 35-2831130
Cutomer Support
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday and Sunday: Closed
- Time Zone: Eastern Standard Time (EST)
- Response Time: We respond within 36h max.