Refund and Returns Policy
Return & Refund Policy
Last Updated: October 19, 2026
At QOREFIX, we are committed to providing a transparent and reliable shopping experience. If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.
This policy applies to orders delivered within the United States.
1. Return Eligibility
We accept returns for both defective and non-defective products.
To qualify for a return:
You must request a return within 30 days of receiving your order.
The item must be unused and in its original condition.
All original packaging, accessories, and included components must be returned.
Proof of purchase or an order number is required.
There are no restocking fees.
2. Return Shipping Costs
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, QOREFIX will cover the return shipping costs and provide return instructions and a prepaid shipping label.
Please contact us at info@qorefix.com with your order number and a description of the issue. Photos may be requested to help resolve your case.
Change of Mind or Customer Preference
For returns due to a change of mind, incorrect size, color, model selection, or other personal preferences:
The customer is responsible for return shipping costs.
Shipping costs depend on the carrier and service selected.
Return shipping is paid directly to the shipping carrier.
Original shipping charges are non-refundable.
No additional handling or restocking fees apply.
3. How to Start a Return
To initiate a return, follow these steps:
Email info@qorefix.com within 30 days of delivery, including your order number and reason for return.
Our customer support team will review your request and provide the appropriate return address and shipping instructions.
Securely package the product, including all original accessories and components.
Ship the item using the provided instructions.
We respond to customer inquiries within 36 hours.
Returns are accepted by mail.
Please contact us before shipping your return to ensure it reaches the correct processing location. Using an incorrect address may delay the return process.
4. Return Address
QOREFIX operates through designated return-processing facilities.
The correct return address will be provided by email when you initiate your return request.
Please do not send returns to our business contact address unless our support team specifically instructs you to do so.
5. Refund Processing
Once your returned item has been received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method within 7 business days after receipt and inspection of the returned item.
Your bank or payment provider may require additional time to make the funds available.
For returns caused by defective, damaged, or incorrect products, QOREFIX covers the associated return shipping costs.
For change-of-mind returns, original shipping charges are non-refundable.
6. Exchanges
If you wish to exchange an item for a different size, color, or model, please contact us at info@qorefix.com.
Exchanges are subject to product availability.
If an exchange cannot be arranged, eligible items may be returned under our standard return policy.
7. Non-Returnable Products
Any product-specific return restrictions will be clearly disclosed on the applicable product page before purchase.
These restrictions do not affect applicable consumer rights regarding defective, damaged, or incorrectly delivered products.
8. Contact Information
For return requests, refund questions, or additional assistance, please contact us:
- Store Name: Qorefix
- Company Name: C.H. LLC
- Address: 4755 Belcrest Way, Cumming, GA 30040
- Email: info@qorefix.com
Customer Support
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday and Sunday: Closed
- Time Zone: Eastern Standard Time (EST)
- Response Time: We respond within 36h max.
We are committed to handling return and refund requests fairly and transparently.